How do I know which time zone I need?
The time zone you choose when topping up will determine when your plan starts and ends.
To simplify the time zone selection process when topping up, we've limited the number of time zones you see to the ones that exist in the country you're buying a plan for. This allows you to easily schedule your plan start time to match the local arrival time on your travel itinerary.
Example: If you book a flight to Paris, France that lands at 6:00pm, your arrival time will be listed in Central European Time since that's the local time zone in France.
When you top up with an AOW plan for France, your time zone is already set to Central European Time. That way, all you have to do is schedule your plan to start at 6:00pm on your arrival date and your plan will start automatically when you land in Paris.
Why am I only seeing certain time zones and locations?
We’ve limited the number of time zones listed to the ones that exist in the country you're visiting. In some cases, we've also included a city or country in the time zone name. These are just meant to serve as examples.
When you only see one time zone listed for a specific country, that time zone represents the local time across the entire country, so you're safe to choose it when scheduling a plan.
Why are the time zone formats different in some countries?
Whenever possible, we try to include the colloquial time zone name with an example city (ex. Pacific Time - Vancouver), but that's not always possible. In those cases, we tend to use the country name on it's own (ex. Fiji) or the country name and a major city (ex. Japan - Tokyo) to represent the time zone.
Still need help choosing a time zone? Find out what time zone your destination is in by checking here.