Submitting a request
The best way to reach us is to submit a ticket.
When you create a ticket, please include account identification information such as your AOW account email address and/or 19-digit SIM ID. This will help our support agents locate your account much quicker.
Other useful details that we encourage you to include in your support request are your current location, the type of device you're using, and whether you've received any error messages on your device. Please provide as much information as possible while detailing the issue(s) you're having so that our support agents can troubleshoot quickly and effectively.
Support by phone
We currently do not offer live phone support; however, all urgent priority issues will be addressed as quickly as possible.
Please visit our Announcements section to find information about new features, promotions, and notifications about planned or unplanned maintenance periods.