There are a few things you can check if you have an active plan and cannot use data:
APN Settings and Data Roaming: In order to use data with your AOW SIM, you will need to configure the APN settings on your device and turn on data roaming. For instructions on Android device click here and for iPhone click here.
Coverage: To make sure you are in an area with coverage, look at the network indicator in the top left corner of your screen. If you are connected to AlwaysOnline you are in an area with coverage. If the connection toggles between Searching and no service, it’s possible you are outside of the coverage area.
Airplane Mode: Next, try resetting the network connection by turning on Airplane Mode. To do this, enter your device Settings and tap the Airplane Mode slider. Leave it on for for 5 seconds and then tap the slider again to turn it off. Your device will then attempt to re-connect to the network and establish a data connection.
Data Balance: If this doesn’t work, check your data balance to ensure there is still data left on your plan and that it hasn’t expired. You can do so by following the steps below:
If you’ve tried the suggested troubleshooting steps and still cannot get data on your iPad, contact our Customer Care team here.
To do this go to Settings on your iPad, press Cellular (or Mobile) Data and then choose the Manage AlwaysOnline account or Add a New Plan option. Here you’ll be able to see how much data you’ve used and how much is left as well as the expiry of the plan. If you’ve used all the data in your plan or it has expired, you can purchase a new plan directly from this screen by tapping Buy a New Plan. Note: If you’ve used up all the data on your plan but it hasn’t expired yet, you will be able to use data at reduced speeds, which will allow you to purchase another plan.